Once I added Contact Center, some new doors opened up for us... It’s adaptable, and I’ve gotten a lot of opportunities because of it.
- Jeff Reynolds, General Manager at XComm Communications
After deploying CoreNexa Contact Center for their client, an inbound healthcare call center, XComm Communications was able to:
- Deliver an outstanding customer experience by minimizing hold times
- Improve accountability by giving managers more accurate information
- Streamline services, eliminate unnecessary costs, and reduce network downtime
This led to the client identifying a staffing need and hiring 15 additional agents to meet their service level agreements.
Download their case study and read more about how CoreNexa is making an impact in the healthcare space.