Why 9-1-1 Turns to VoIP for Keeping the Public Safe

Many law enforcement agencies are now relying on VoIP technology in conjunction with their standard radio services. It provides some unique advantages to law enforcement, like providing a wider range of coverage and increasing communication among officers. By increasing range of coverage, dispatch can enhance communication among patrol, allowing them to respond to urgent calls more efficiently.

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With VoIP, officers can respond to calls faster and provide more security to civilians.

Problems With Traditional Radio Communication

One of the major problems law enforcement agencies encounter is the incompatibility of their radio systems. Police officers rely on radio systems to connect with other officers within their department, correspond with dispatch, and call for backup. While the radio systems typically provide decent coverage within their designated areas, when extending outside of those areas, radio frequency becomes greatly restricted. This inhibits their ability to communicate directly with other officers, and they instead have to rely on dispatch to transmit messages among them. In law enforcement, every second is imperative, and wasting critical minutes transmitting radio calls could compromise the safety of civilians.

The VoIP Solution

SIP trunking relies on the Internet to convert voice signals into digital format and transmit them to the receiving end of the call. Given Internet coverage is now vastly available throughout the U.S. and around the globe, this provides law enforcement agencies the potential to experience greater coverage in times where radio frequency is minimal. The VoIP network provides police officers the ability to correspond directly with all other officers, eliminating the need for dispatch to transmit messages among them. This considerably increases their efficiency, improves their response time, and maximizes their ability to save lives.


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Rapid response time is critical to saving lives, and VoIP can enhance the efficiency of patrolmen.


The Danville Police Department in Virginia experienced this very issue firsthand. Their police department often had to overextend its boundaries throughout the course of their work, as they were positioned along the North Carolina border. This led to many police chases carrying them across state lines and out of radio frequency. The lack of radio frequency posed a serious problem for officers, who were then unable to call for backup or respond to calls as effectively. After implementing VoIP in conjunction with their standard radio devices, they have since been able to strengthen their communication network and better respond to those in need.  

In law enforcement, time is of the essence. When lives are on the line, every spare second counts toward getting to the person in need. When relying exclusively on radio frequency, communication problems can arise which inhibits the officer's ability to connect with fellow patrolmen, thereby putting both them and civilians at risk. By utilizing VoIP in conjunction with standard radio networks, law enforcement agencies are able to considerably increase their coverage areas, offering them greater security and enabling them to provide better service and care to the public. Learn more about the ways VoIP can enhance your telecommunications network.

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