What are the Legal Responsibilities of a VoIP Reseller?

VoIP services are growing to be the dominant phone service among business, making it a practical and stable career choice for Managed Service Providers. There are a variety of legalities involved in distributing VoIP services, and as a VoIP reseller, it's imperative to educate yourself on the various legal responsibilities that the job entails. By preparing yourself in advance, you can avoid any potential legal complications later on, and build a more successful and stable business.



Research all local ordinances prior to selling VoIP to ensure you remain in adherence to the law.

  1. Ensure you adhere to all local laws, regulations, and codes. When redistributing technology, there are local ordinances involved that need to be carefully followed. Regulations vary by state and country, and you need to ensure you are following all local laws when purchasing and reselling white label VoIP.

  2. Ensure the system is secure. The best way to avoid lawsuits is to provide secure and reliable service to consumers. Given VoIP is Internet-based, it's exposed to all of the vulnerabilities of the Internet, including viruses and malicious hackers. If the sensitive information of clients is leaked, the reseller could be held liable for any damages incurred. It's important to fully secure the system and have a plan in place should a hacking attempt occur. This will help you avoid potential lawsuits later on, while providing end-users with a higher quality of service.

  3. Follow any international laws. If you are purchasing VoIP services from a wholesaler in a different country, there could be international regulations in place that need to be followed. For instance, you need to figure out whether the laws in your country or the wholesaler's country apply to your contract, so you can know what to expect moving forward. Enforcing laws also becomes tricky, given two different justice systems are in play. Be sure to read through the terms of the contract carefully prior to signing, to avoid potential complications down the road.

  4. Accommodate the disabled. There are numerous laws in the U.S. and other developed countries that pertain to protecting the rights of disabled citizens. Understand the laws in your region to ensure your business complies. In some cases, you may have to offer customized services to blind, deaf, and disabled people, so you can accommodate all of you patrons easily.

  5. Provide service to emergency personnel. Emergency personnel rely on VoIP due to the added security and broadened coverage it provides. In some regions, it may be required by law to provide free phone services to emergency response teams.

    VoIP reseller
    Emergency response teams rely on the availability of VoIP, and it's your job as a reseller to ensure they have access.

  6.  Retain records for law enforcement. As a phone service, you have access to a lot of important records that could pertain to specific investigations and legal battles. Be sure to keep track of all of those phone records and supply them to law enforcement as requested, so as not to impede a critical investigation.
Phone service providers are subject to a variety of rules and regulations in order to operate their businesses. Prior to becoming a VoIP reseller, it's critical you educate yourself on all of the mandatory regulations. This could help you avoid legal trouble down the road, while offering superior services to the community. Learn more about how to become a successful VoIP reseller, and access the knowledge and tools needed to thrive in the business.

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