WebRTC: Making Real-Time Communications a Reality

Over the past 12 months, the conversations around WebRTC (real-time communications) have been focused on its potential to change how we communicate... but plenty of work is being done behind the scenes to make it a reality.

At its most basic, WebRTC is about quality real-time communications via WebRTC-capable web browsers or mobile applications. Today those browsers are Google Chrome, Firefox and Opera, and the mobile platforms are Android and iOS. The concept is simple and for most end users, it is a natural integration of the web and their peer-to-peer, or traditional PSTN and mobile, communications services.

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Voice, video, chat, and collaboration can all be delivered via the browser, offering users a place where they can communicate without having to use a traditional desk phone or third party software. For the enterprise, WebRTC enables enterprise wide peer-to-peer communication for both employees, customers, and suppliers. One example of this, is using the technology to connect customers and employees via a company’s website or online/web application.

It is a tremendous leap forward from the traditional communications where desk phone, PC, modem and mobile were our basic means of communicating. These devices all have limits in terms of functionality with services developed and deployed specifically for them.

WebRTC changes what we see as a communications platform, as developers can do everything from creating new services for traditional devices to adding a communications component to the machine-to-machine (M2M) communications and the Internet of Things (IoT).

Disruptive Analysis predicts that there will be 6 billion WebRTC devices and 2 billion individual users by 2019. GigaOm Research notes that in 2014, American Express added a WebRTC-powered live video chat feature to its iPad app that was downloaded 190,000 times within a week. Mozilla has also launched a service that enables Firefox Beta users to make video calls to each other using WebRTC. 

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The development of WebRTC is being supported by organizations like the W3C, Google, Mozilla, and Opera, but it is also being enabled by companies like CoreDial.

We are preparing our partners to deploy WebRTC as part of our Communications Client. This is about making WebRTC part of our future and ensuring the hard work is done now so that our partners can offer WebRTC capabilities to their customers in the future. Specifically, we are building our Communications Client to offer zero or near zero configuration for our Channel Partners and their end-users, and the initial version will include voice calling on-net and off-net, peer-to-peer video for users of our software, and chat.

For voice calling, our implementation of WebRTC provides a foundation framework that bridges the IP network with the PSTN. In a future version, any of our Channel Partners could build applications for their end-customers to enable high quality, rich communications peer-to-peer solutions enhancing the way their customers communicate on a daily basis. All this, while offering a solution that also bridges the gap to the traditional PSTN and mobile networks. This is a missing component for many WebRTC implementations, and CoreDial is excited to bring this type of solution to the channel early, so their customers can benefit from the useful technology.

We have committed to making new technologies like WebRTC accessible in the market so these new services can integrate with legacy systems while shaping a new future for communications.

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