Resources

Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In...

For business owners, the cornerstone of good customer engagement is the act of continually reaching out and communicating with the people buying...

In the modern business environment, customers are turning more and more to text messaging for their service needs — which means effective SMS...

In Parts I and II of Contact Center 101, we discussed the basics of contact center solutions and how the customer experience is enhanced by CCaaS...

Intelligent call routing—also known as skill-based routing—is the process of automatically directing incoming calls to an appropriate agent....

Even during a pandemic, businesses need to maintain efficient communications with internal and external customers alike — which means effective ...

One of the biggest takeaways we’ve found as cloud-based contact center solution providers is this: there is an entire universe of companies that...

Contact Center solutions have been focused on voice for decades, with service-oriented companies maintaining staffs full of people devoted to...

As we continue our intro-level blog series on Contact Center solutions, we’d like to address one of the most frequently asked questions businesses...

Small businesses need to understand a basic fact about Contact Center solutions: They’re about much more than handling incoming calls.

These days, a contact center solution isn’t just a “nice-to-have” for your customers — it can be critical in keeping them from becoming wrapped up...

When companies start to think about differentiating through customer service, they inevitably arrive at one important question: “What is a Contact...