Resources

Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In...

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For business owners, the cornerstone of good customer engagement is the act of continually reaching out and communicating with the people buying...

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In the modern business environment, customers are turning more and more to text messaging for their service needs — which means effective SMS...

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Intelligent call routing—also known as skill-based routing—is the process of automatically directing incoming calls to an appropriate agent....

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Even during a pandemic, businesses need to maintain efficient communications with internal and external customers alike — which means effective ...

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One of the biggest takeaways we’ve found as cloud-based contact center solution providers is this: there is an entire universe of companies that...

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Contact Center solutions have been focused on voice for decades, with service-oriented companies maintaining staffs full of people devoted to...

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As we continue our intro-level blog series on Contact Center solutions, we’d like to address one of the most frequently asked questions businesses...

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Small businesses need to understand a basic fact about Contact Center solutions: They’re about much more than handling incoming calls.

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These days, a contact center solution isn’t just a “nice-to-have” for your customers — it can be critical in keeping them from becoming wrapped up...

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When companies start to think about differentiating through customer service, they inevitably arrive at one important question: “What is a Contact...

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