Resources

Today’s customer service market is an omni-channel world. No organization can limit itself to a single communications channel anymore — not if they...

When it comes to customer experience (CX), contact center agents are the first (and in many respects, most crucial) line of communication with the...

In a way, the ability to analyze past data has given businesses the ability to see into the future. This comes from studying granular patterns...

Few felt more of a strain in the shift to remote work than contact center managers. Traditionally in the contact center, supervisors worked...

As businesses move through the next wave of COVID-19 cases and start to look ahead, one thing is clear: cloud-based contact center technology is more...

Text, social media, and video communications have changed the way we interact with each other, and with the businesses we deal with every day....

As businesses reopen, remote teams – and the cloud communications solutions that enable them – have become a staple in the pandemic-era contact...

SMS messaging has transformed every aspect of communications in our lives — Business Insider claims that Americans across a range of age groups send...

Even in a tumultuous year for commerce, one fact is undeniable: the ability to deliver a superior customer experience (CX) is essential to any...

Running a contact center is never easy, especially when you factor in the rapid shift to remote teams brought on by COVID-19. Where managers once...

As we continue to adjust the changes that social distancing has brought to our society, businesses have been compelled to embrace the idea of...

Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In fact,...