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Resources

As businesses reopen, remote teams – and the cloud communications solutions that enable them – have become a staple in the pandemic-era contact...

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SMS messaging has transformed every aspect of communications in our lives — Business Insider claims that Americans across a range of age groups...

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Even in a tumultuous year for commerce, one fact is undeniable: the ability to deliver a superior customer experience (CX) is essential to any...

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Running a contact center is never easy, especially when you factor in the rapid shift to remote teams brought on by COVID-19. Where managers once...

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As we continue to adjust the changes that social distancing has brought to our society, businesses have been compelled to embrace the idea of...

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Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In...

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For business owners, the cornerstone of good customer engagement is the act of continually reaching out and communicating with the people buying...

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In the modern business environment, customers are turning more and more to text messaging for their service needs — which means effective SMS...

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Intelligent call routing—also known as skill-based routing—is the process of automatically directing incoming calls to an appropriate agent....

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Even during a pandemic, businesses need to maintain efficient communications with internal and external customers alike — which means effective ...

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One of the biggest takeaways we’ve found as cloud-based contact center solution providers is this: there is an entire universe of companies that...

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