Resources

Few felt more of a strain in the shift to remote work than contact center managers. Traditionally in the contact center, supervisors worked...

As businesses move through the next wave of COVID-19 cases and start to look ahead, one thing is clear: cloud-based contact center technology is...

Text, social media, and video communications have changed the way we interact with each other, and with the businesses we deal with every day....

As businesses reopen, remote teams – and the cloud communications solutions that enable them – have become a staple in the pandemic-era contact...

SMS messaging has transformed every aspect of communications in our lives — Business Insider claims that Americans across a range of age groups...

Even in a tumultuous year for commerce, one fact is undeniable: the ability to deliver a superior customer experience (CX) is essential to any...

Running a contact center is never easy, especially when you factor in the rapid shift to remote teams brought on by COVID-19. Where managers once...

As we continue to adjust the changes that social distancing has brought to our society, businesses have been compelled to embrace the idea of...

Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In...

For business owners, the cornerstone of good customer engagement is the act of continually reaching out and communicating with the people buying...

In the modern business environment, customers are turning more and more to text messaging for their service needs — which means effective SMS...

In Parts I and II of Contact Center 101, we discussed the basics of contact center solutions and how the customer experience is enhanced by CCaaS...