Resources

We’re continuing our “ABC” multi-part list of Contact Center terms and concepts that will help illustrate the enormous opportunity awaiting savvy...

The cloud communications marketplace has become an increasingly complicated place, where MSPs interact with a variety of solutions and platforms...

To kick off 2020, let’s take a look at some of the biggest stories developing in the Unified Communications sector. According to thought leaders...

Small businesses need to understand a basic fact about Contact Center solutions: They’re about much more than handling incoming calls.

These days, a contact center solution isn’t just a “nice-to-have” for your customers — it can be critical in keeping them from becoming wrapped up...

When companies start to think about differentiating through customer service, they inevitably arrive at one important question: “What is a Contact...

Research indicates that organizations are quickly transitioning to ‘mobile-centric’ environments to take advantage of new efficiencies brought...

Regardless of vertical, the ideal scenario for any SMB is the same: expand operations without expanding costs. This is where an effective Unified...

For any business with a goal of longevity and growth, the importance of customer experience cannot be overstated. A customer’s trust in a company...

After 27 years in the communications services industry, Jeff Reynolds, general manager of XComm Communications LLC, is intimately familiar with...