Resources

We’re continuing our “ABC” multi-part list of Contact Center terms and concepts that will help illustrate the enormous opportunity awaiting savvy...

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The cloud communications marketplace has become an increasingly complicated place, where MSPs interact with a variety of solutions and platforms...

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To kick off 2020, let’s take a look at some of the biggest stories developing in the Unified Communications sector. According to thought leaders...

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Small businesses need to understand a basic fact about Contact Center solutions: They’re about much more than handling incoming calls.

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These days, a contact center solution isn’t just a “nice-to-have” for your customers — it can be critical in keeping them from becoming wrapped up...

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When companies start to think about differentiating through customer service, they inevitably arrive at one important question: “What is a Contact...

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Research indicates that organizations are quickly transitioning to ‘mobile-centric’ environments to take advantage of new efficiencies brought...

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Regardless of vertical, the ideal scenario for any SMB is the same: expand operations without expanding costs. This is where an effective Unified...

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For any business with a goal of longevity and growth, the importance of customer experience cannot be overstated. A customer’s trust in a company...

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After 27 years in the communications services industry, Jeff Reynolds, general manager of XComm Communications LLC, is intimately familiar with...

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