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Resources

The rapid shift to remote work caused by COVID-19 has had no shortage of unexpected side effects. And even as businesses begin to re-open, there...

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We’ve all heard the saying, “The only thing constant in life is change.” When it comes to unified communications, no technology provider has the...

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As companies begin to face the task of reopening their businesses after the COVID-19 lockdown, many will be looking for technology to help them...

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As we continue to adjust the changes that social distancing has brought to our society, businesses have been compelled to embrace the idea of...

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Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In...

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For business owners, the cornerstone of good customer engagement is the act of continually reaching out and communicating with the people buying...

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In the modern business environment, customers are turning more and more to text messaging for their service needs — which means effective SMS...

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Intelligent call routing—also known as skill-based routing—is the process of automatically directing incoming calls to an appropriate agent....

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Even during a pandemic, businesses need to maintain efficient communications with internal and external customers alike — which means effective ...

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One of the biggest takeaways we’ve found as cloud-based contact center solution providers is this: there is an entire universe of companies that...

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Unified communications refers to enterprise-quality voice, collaboration, and conferencing technologies — crucial tools in keeping employees...

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