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Resources

As we continue to adjust the changes that social distancing has brought to our society, businesses have been compelled to embrace the idea of...

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Few would argue that 2020 has been a tough year, for reasons that are all too obvious. But the truth is, it hasn’t been all doom-and-gloom. In...

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For business owners, the cornerstone of good customer engagement is the act of continually reaching out and communicating with the people buying...

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In the modern business environment, customers are turning more and more to text messaging for their service needs — which means effective SMS...

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Intelligent call routing—also known as skill-based routing—is the process of automatically directing incoming calls to an appropriate agent....

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Even during a pandemic, businesses need to maintain efficient communications with internal and external customers alike — which means effective ...

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One of the biggest takeaways we’ve found as cloud-based contact center solution providers is this: there is an entire universe of companies that...

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Unified communications refers to enterprise-quality voice, collaboration, and conferencing technologies — crucial tools in keeping employees...

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As businesses are forced to change their everyday operations, due to new work-from-home policies, mandatory shutdowns, and much more, they are...

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Contact Center solutions have been focused on voice for decades, with service-oriented companies maintaining staffs full of people devoted to...

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For those who’ve been following our “ABC” list of cloud Contact Center benefits, terms and concepts (and if you want to catch up, here are part 1...

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