Resources

80% of North Americans (that’s 292 million people) use text messaging for both business and personal conversations. For businesses particularly...

Not too long ago, employees began to expand the definition of the workspace by taking their laptops home or working in the field with their cell...

Few felt more of a strain in the shift to remote work than contact center managers. Traditionally in the contact center, supervisors worked...

Even as unified communications (UC) solutions become more and more comprehensive, the speed of innovation will always be a challenge for...

2020 brought on a radical transformation in how businesses of all sizes communicate. And as the market adjusted to these changes, it’s become more...

As businesses move through the next wave of COVID-19 cases and start to look ahead, one thing is clear: cloud-based contact center technology is...

Text, social media, and video communications have changed the way we interact with each other, and with the businesses we deal with every day....

As businesses reopen, remote teams – and the cloud communications solutions that enable them – have become a staple in the pandemic-era contact...

SMS messaging has transformed every aspect of communications in our lives — Business Insider claims that Americans across a range of age groups...

As companies learn the lessons of 2020 and start to rethink their long-term plans, it’s increasingly evident that hybrid workplaces consisting of...

Even in a tumultuous year for commerce, one fact is undeniable: the ability to deliver a superior customer experience (CX) is essential to any...

As businesses continue to grapple with the ramifications of COVID-19 – including social distancing mandates and work-from-home life – video...