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How Unified Communications Helps Your Customers Improve Efficiency

Businesses are constantly looking for ways to increase profit margins, and what better way to unlock financial potential than improving workplace efficiency? With enhanced efficiency, small to mid-sized businesses can reduce the cost of labor, increase output and maximize profitability. By implementing Unified Communications (UC), your customers can streamline their workplace operations with a highly efficient and cost-effective solution.

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CD-Blog-7-6-1-01.png Maximize Productivity

79% of office employees work remotely at least one day each week

VoIP is accessible from multiple devices, including smartphones and tablets, offering employees the flexibility to work anytime, anywhere. Its functions and features enable employees to receive calls from home or on the go. A recent study by web conferencing software company, PGi, indicates that globally, 79% of office employees work remotely at least one day each week. The same study also found that 60% of employees who currently have some remote working flexibility would leave their position for a role offering full-time remote working options.

Working America has changed. Employees have more personal and professional stresses and responsibilities than ever before, and businesses capable of offering the additional freedom of “telework” have more satisfied employees. And it’s no secret that satisfied employees are happy employees and happy employees are proven to be at least 12% more productive. Imagine what your customers could do with a 12% increase in productivity.

As companies increasingly shift to a decentralized and more collaborative operational environment, UC services can ease the transition by optimizing consistency and overall experience across technology and communications for users. This means less frustration, less wasted time and better ROI for customers who adopt Unified Communications.

CD-Blog-7-6-1-02.png Improve Communications

All too often, businesses rely on inefficient methods of internal communication. When they need to discuss a business matter or plan a meeting, they turn to multiple communication methods: email, phone, chat, etc. When employees are using disconnected methods, communication breakdown often occurs. This disconnect is especially prevalent among businesses with disparate or remote workforces.

Ask your customers about the biggest sources of workday obstacles and aggravation and they’ll likely tell you about communication issues. UC integrates real-time and non-real-time communication services together, such as voice, presence, chat, data, applications, and other technologies, enabling employees to communicate more quickly and more effectively. Unified Communications services decrease the complexity of using multiple functions by combining them in one optimized interface.

CD-Blog-7-6-1-03.png Connect Remote Workers

Remote workers can present challenges for companies, but also tremendous opportunities if the right communication solutions and processes are implemented. A lack of effective technology often means employees working from home miss business phone calls or messages, leaving them out of touch with clients, vendors and coworkers.

Remote working trends should not mean a breakdown in availability, accessibility or productivity.

Unified Communications lets employees receive all work-related phone calls on their mobile device through a virtual auto attendant. All calls can be automatically routed to any of their devices, with all messages being accessible from any device as well. They can stay apprised of all business updates, allowing them to work remotely while maintaining excellent communication with all parties. Remote working trends should not mean a breakdown in availability, accessibility or productivity. With UC, it doesn’t have to.

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CD-Blog-7-6-1-04-01.png Reduces Costs

VoIP provides a scalable solution at a lower cost than traditional phone systems, as it's easier and cheaper to implement, manage and scale as the business evolves over time.

To optimize business efficiency and achieve the highest profit margins, your customers need a cost-effective, reliable and innovative solution that provides all of the features their business requires. For many small businesses and especially startups, a premise-based phone system with its hardware upgrades and maintenance fees simply isn't practical. Your customers need a mobile, flexible phone service at a low monthly cost. VoIP provides a scalable solution at a lower cost than traditional phone systems, as it’s easier and cheaper to implement, manage and scale as the business evolves over time. Scalability and cash flow are issues that a SMB thinks about day in and day out. Don’t underestimate their willingness to discuss solutions that can help them with these critical business challenges.

You can help your customers improve workplace efficiency and minimize overhead expenses by offering Unified Communications. These services can offer unique solutions to their greatest business challenges and help them achieve their business goals. Read The MSPs Essential Guide to Offering Cloud Communications to learn more about staying competitive by offering industry-leading cloud services to your customers.

 

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