Choosing a SaaS platform provider can be challenging, but there are a few things that you can look for that will separate the good from the great. When selecting a SaaS platform provider, you want a trusted expert to make leveraging the cloud not only easy, but also profitable.
Here are five things to look for when selecting a SaaS platform provider:
First and foremost, a SaaS platform provider needs to be invested in the success of your business. We all know that technologies and services will change. That is why it is important that the provider not only has the right technology, but the right approach. Helping you meet your business objectives should be your SaaS platform provider’s priority. Above all else, they need to be focus on the success of their customers.
Beyond the sales pitch, look at how long the SaaS platform provider has been refining and developing its services. Experience in delivering SaaS platforms counts and the longer the provider has been in the game and developing its services, the better the user experience and performance.
While the Cloud as a delivery mechanism is flexible and agile, that doesn’t always mean that the user experience will match. Delivery doesn’t dictate user experience. Try it, test it and get a feel for how easy it is to use the platform.
Businesses change and develop; can the SaaS platform scale up or down to meet the needs of your business? It is important that the SaaS platform provider can deliver for a business of your size and ambitions. They need to be able to scale rapidly to meet your needs while at the same time being flexible enough to manage changes in your business.
The best SaaS platform providers have a definite product roadmap that is built around innovation as well as customer feedback. The agility of the cloud means they can develop and refine their services and be ready to deliver the services you need. This means innovating to stay ahead of user demand while listening closely to what customers want.