Unified communications refers to enterprise-quality voice, collaboration, and conferencing technologies — crucial tools in keeping employees connected to the business, whether in the office or working remotely.
Let’s take a look at some key questions that can help partners recognize the benefits of unified communications, and also educate businesses on how UCaaS solutions can spur remote productivity at all levels of an organization.
But first, a quick aside about just what unified communications can offer to savvy cloud service providers who can capitalize. The UCaaS market has been growing at a CAGR of 29.4 percent and is estimated to reach $79.3 billion as early as 2024 — a huge market opportunity to any business owner in a position to offer it to their customers.
And just who can take advantage? More businesses than you'd think — UCaaS offers significant benefits for companies of all sizes, including:
Increased worker productivity
More seamless communications
Increased customer satisfaction
Greater mobility for employees
With all that said, let's get into the questions:
Frequently Asked Questions About the Benefits of Unified Communications
Why is UCaaS more cost-effective than premise-based technology?
UCaaS is based on a cloud-based architecture that can easily be implemented in an existing network environment. Since some of that infrastructure is already installed, many costs, like cabling and hardware, are eliminated. Plus, by running voice and collaboration over a data network, the business substantially lowers carrier costs.
What kinds of features should I look for in a UCaaS solution?
Businesses should take a holistic view of their needs, making sure their cloud service provider can deliver the features needed to create a comprehensive, unified communications ecosystem. UCaaS often encompasses features such as softphones, one-click dialing and call transfers, integration with CRM and back-office systems, mobile capabilities, and presence management tools that provide visibility into who is available across an organization. UC systems should also be intuitive enough that any administrative changes—such as adding or removing users—can be made by the customer without contacting the partner.
How can unified communications improve collaboration?
Unified communications and collaboration go hand-in-hand because UCaaS solutions are designed to let workers leverage tools through a single, unified GUI, compared to navigating disparate solutions or dealing with mismatched extensions. A UCaaS solution can be distributed between various buildings and branches within an organization, providing consistent extensions that can easily be accessed across the entire company—even between satellite offices. Effective systems let employees indicate when they’re away from the office, so colleagues can immediately determine who is available to provide expertise at any given moment.
How does UCaaS aid in scalability?
The flexibility of the cloud allows cloud service providers to add users to a network more easily, so that companies can grow and scale without having to worry about investing in additional data centers and networking hardware, or always having to add or update on-site equipment. Updates and changes to software systems can also be easily managed and deployed via a UCaaS solution since applications are being delivered through the cloud. All this can be overseen by a partner who serves as a trusted advisor for business customers who can confidently serve those customers as they expand.
How does UCaaS contribute to ROI?
The ability to access communications tools from anywhere creates significant productivity benefits for businesses. For instance, UCaaS can accommodate mobile extensions that let workers access all their communications tools—just like they were in the office. This technology lets employees communicate more productively, like giving workers the ability to auto-dial numbers with a single click, or access call histories while they’re speaking with a caller.
Learn More About the Benefits of Unified Communications
Businesses should remember all these points when they’re introducing the concept of UCaaS to their customers. It’s imperative that companies understand the benefits that Unified Communications can provide for their operations in terms of increased scalability, improved productivity, greater efficiency, and certainly, lower operating costs.
To learn more about what cloud communications can offer your customers, download our Essential Guide — it provides the answers to the most direct and pressing questions about getting started with UCaaS.