Resources

Today’s customer service market is an omni-channel world. No organization can limit itself to a single communications channel anymore — not if...

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When it comes to customer experience (CX), contact center agents are the first (and in many respects, most crucial) line of communication with the...

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In a way, the ability to analyze past data has given businesses the ability to see into the future. This comes from studying granular patterns...

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Few felt more of a strain in the shift to remote work than contact center managers. Traditionally in the contact center, supervisors worked...

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