5 Security Challenges VoIP Resellers Need to Understand

VoIP services have transformed the way businesses utilize telecommunication networks. While VoIP technology provides innumerable advantages to end-users, it also poses a distinct set of security challenges on account of its cloud-based platform. In order to be successful when reselling VoIP, it's essential to educate yourself on the security challenges that VoIP can present and learn how to combat these problems in order to ensure the systems remain secure.

1. Secure All End Points: End points are the interfaces that connect to the network, such as phones, tablets, and cameras. In order to improve the security of VoIP services, it's essential that businesses secure each individual end point. This can be accomplished by requiring PIN authorization codes that are changed regularly. As a VoIP reseller, it's your job to educate your end users on the importance of securing their end points.


Phone Security

Securing each individual end point will greatly enhance the overall security of the network.


2. Denial of Service (DoS): DoS is one of the primary security concerns facing VoIP technology. DoS attacks occur when the network is flooded with invalid VoIP service requests, which overwhelms the system, causing it to crash. These attacks can be greatly minimized by shutting down all excess ports and services and by constantly supervising vulnerable IT systems.


3. Wireless Security: Since VoIP technology utilizes wireless phone systems, this sets the systems up for malicious attacks from hackers that can access the network and obtain sensitive information. By integrating centralized network authentication into the system, you can minimize these risks and keep your clients more secure.


4. Spam Over IT Technology (SPIT): If spammers have the opportunity to send spam messages to your VoIP phones, then it's likely they have the opportunity to launch more malicious attacks, like sending viruses to your end points. To protect against viruses, it's essential to have VoIP-enabled firewalls in place across the network. Adding a PIN authorization to authenticate callers can provide additional security against spammers and viruses.

Pin Authorization

PIN authorization adds an additional level of security to the network, and minimizes threats of hackers and viruses.


5. Secure the Underlying Network: VoIP services are only as secure as the network themselves. To ensure the utmost level of security for clients, you need to ensure the underlying network is fully secured. Prior to installing VoIP, it's essential to conduct a full vulnerability assessment of the network and correct any vulnerabilities that are detected. End points, gateways, patching practices, wireless security, and firewalls are the primary areas to examine.

Security is one of the primary concerns among businesses when seeking a VoIP reseller. Businesses have a lot of highly sensitive information, and they need to have assurance that their confidential information is being properly protected. Since VoIP technology uses cloud-based systems, it is susceptible to the same vulnerabilities as computers, which includes crashing, viruses, and hackers. By educating yourself fully about the various security threats that VoIP faces, you can successfully troubleshoot methods of preventing these threats, thereby providing your clientele with a safer and more reliable phone service.

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