As you settle into your role as a VoIP service provider, you'll start to pick up on the do’s and don’ts of selling VoIP to your end customers. And once you have a solid understanding of your audience, you can start to look for ways to improve your sales process because, as you know, there's more than one way to enhance your productivity.
Maybe there are better ways for managing your customers, or maybe there are platforms in development that were designed to make your job easier?
Either way, it helps to search for external solutions that can help make your job easier without devaluing the quality of your current services and solutions.
Let’s look at 4 solutions everyone in the VoIP industry should use for their business!
VoIP Quality/Speed Calculator:
This is a great way to test the VoIP-readiness and availability of a potential customer. Tools like VoIP Speed Tests and quality calculators can help a business determine the speed of VoIP, as well as call quality, data compression, and burst density. There are a ton of free third party options on the market, or you could develop a branded tool that lets users see how your VoIP solution would work through their current internet connection.
As a VoIP service provider, you should also be sure to focus on QOS or Quality of Service implementation if you don’t want to run the risk of delayed voice traffic or poor call quality. This notes the overall performance of your VoIP solution and diagnoses the root causes, from jitter, packet loss, echo, and delay, helping your team prevent future problems and quality delays.
Number Portability Tools:
A VoIP number portability tool allows service providers to determine whether or not a desired number can be ported to a separate carrier, which is vital to most end-users’ business continuity. Instead of requesting the change online or through a carrier, service providers can use these tools to manually check the availability of quality VoIP services.
To get started, all you have to do is enter a number, and the software can determine whether or not your phone number is portable to the new network, as well as the cost (if any). Many times, a portability tool offers additional information on the features offered by each carrier.
VoIP Analysis Tools:
Deploying a competent VoIP analysis tool can drastically increase the visibility of your organization, by utilizing different data and analysis tools to help streamline your services for the right audiences and industries. In addition, these tools help your team monitor the effectiveness of your overall network strength and call quality, while trouleshooting any potential future problems to ensure call continuity.
Look for VoIP analysis tools that can track key metrics like:
Call control and signaling
VoIP call status
Caller details (destination, etc.)
VoIP bandwidth consumption
Endpoint IP addresses
VoIP packet loss, jitter, latency
When looking for an acceptable VoIP analysis tool, remember that each was created for a different environment, so you need to make sure you're using the best solution for your VoIP service offering. Look for tools that allow access via a laptop, web portal, or through manually placed, in-line network segments.
VoIP System Management Tools:
Now that the market has produced a variety of VoIP systems, there’s a serious opportunity for tech companies to produce services and software platforms that make it simple and easy to manage their billing, invoicing, and everything-in-between.
Effective monitoring and management of your PBX system can save your customers a lot of money in the long run. As new capabilities produce new challenges, service providers and customers will place increased dependence on a system that can do it all. There are a variety of systems out there, each with different features and capabilities, so be sure to choose one that offers the features you need—as well as the support to ensure a successful relationship.
The lack of effective VoIP system management tools is one of the reasons CoreDial developed our SwitchConnex platform. We saw an opportunity to provide the industry, and our partner channels with an all-in-one platform that allows users to sell, deliver, manage, and invoice for all of their cloud communications products and services, as most customers would rather have a single solution versus an array of separate tools.
If you're still looking for better ways to sell VoIP and hosted PBX to your customers, download our free guide below!