Resources

In a way, the ability to analyze past data has given businesses the ability to see into the future. This comes from studying granular patterns...

Now that hybrid and work-from-home environments have become commonplace, businesses are looking to maximize their remote employees’ productivity...

The concept of social distancing has forced many business owners to completely rethink their relationship to remote work. And while businesses may...

Videoconferencing is no longer a wish-list item: it’s a front-and-center, necessary tool. We’ve all had to become at least proficient with it, if...

80% of North Americans (that’s 292 million people) use text messaging for both business and personal conversations. For businesses particularly...

Not too long ago, employees began to expand the definition of the workspace by taking their laptops home or working in the field with their cell...

Few felt more of a strain in the shift to remote work than contact center managers. Traditionally in the contact center, supervisors worked...

Even as unified communications (UC) solutions become more and more comprehensive, the speed of innovation will always be a challenge for...

2020 brought on a radical transformation in how businesses of all sizes communicate. And as the market adjusted to these changes, it’s become more...

As businesses move through the next wave of COVID-19 cases and start to look ahead, one thing is clear: cloud-based contact center technology is...

Text, social media, and video communications have changed the way we interact with each other, and with the businesses we deal with every day....

As businesses reopen, remote teams – and the cloud communications solutions that enable them – have become a staple in the pandemic-era contact...