The Product of the Year award spotlights technologies which are “proven to be among the best communications and technology solutions available on the market,” according to TMC.
The newest addition to our transformative UCaaS platform, Contact Center was chosen for its advanced, omni-channel customer engagement functionalities. Contact Center gives our partners a solution that addresses their end users’ needs to deliver the comprehensive and delightful customer experiences that enable differentiation and growth in an ever-evolving marketplace. Features like IVR automation, robust reporting and analytics, drag-and-drop agent placement, and intelligent routing come together to drive efficiency and responsiveness, leading to increased satisfaction and loyalty from customers.
CoreNexa Contact Center designed to be an affordable and cost-effective customer engagement technology, accessible to any business that needs five or more CC seats, but its robust capabilities are sophisticated enough for even the largest enterprise deployments. This means Partners can expand their addressable market, capturing opportunities from SMBs that may have been previously priced out of the contact center market, but also from larger opportunities looking for a fully-featured solution to deliver more competitive customer experiences. Contact Center satisfies and exceeds the needs and demands of formal call centers but is easily configured for non-traditional deployments for workgroups like sales, customer support, field service or any department that handles frequent or sporadic customer interactions. That level of flexibility, with features comprehensive enough for the enterprise level but built with the SMB in mind, is what separates CoreNexa Contact Center from other CCaaS solutions.
According to Richard Tehrani, chief executive officer of TMC, CoreDial’s commitment to our national network of 800+ Partners is evident in the CoreNexa Contact Center solution. “CoreDial has been at the forefront in pioneering a partner-centric business model for the hosted communications space,” Tehrani said. “The CoreNexa Contact Center continues this path by delivering a value proposition that very clearly serves the needs of both partners and customers.”
MSPs, VARs, and IT solution providers are able to quickly implement Contact Center for their customers either as a standalone solution, or as an Over-The-Top (OTT) solution integrated with their existing legacy phone system. These solutions can be customized to the exact needs and specifications of the customer, and easily scale to match the growth needs of the organization, making Contact Center a compelling offering for our Partners -- one that increases seat growth potential, closes deals, and amplifies recurring, lasting revenue.
“CoreDial has long been recognized for creating a successful business model based on delivering UCaaS services to partners that serve the SME sector,” said our CEO Alan Rihm. “We’ve leveraging this proven go-to-market strategy for our new CCaaS offering. This feature-rich platform helps our partners become more valuable to their customers by adding capabilities and services that improve business performance. We’re honored that INTERNET TELEPHONY has validated this strategy by naming the CoreNexa Contact Center as Product of the Year.”
Through 2019 and beyond, CoreDial will continue to enhance CoreNexa Contact Center, to offer even greater value to our Partners and their customers. Backed by our ruggedized infrastructure, Contact Center will serve as an even more reliable CCaaS solution for our Partners, allowing them to bring to market a compelling offering for their customers.
To get a greater understanding of how Contact Center delivers results for our Partners and customers alike, download this case study. You’ll learn how one CoreDial Partner, XComm Communications, deployed CoreNexa Contact center for their client, a healthcare call center, increasing efficiency and accountability, reducing call time, and identifying a 15-agent hiring need in the process.