Established in 2014, the Channel Partners Circle of Excellence “recognizes channel leaders who inspire their partners and drive digital transformation for customers.” Honorees were selected by the editors of Channel Partners, who identified industry executives that have demonstrated “vision, innovation, and advocacy of the indirect channel during a time of transition and convergence.”
CoreDial has recently introduced a number of new services and products that extend the channel’s ability to seamlessly sell, deliver, manage, and invoice high-value, margin-rich cloud communications services. Foremost among these offerings is our award-winning CoreNexa™ Contact Center & IVR solution, an SMB-focused platform that delivers sophisticated omni-channel customer engagement functionalities. Its rich feature set includes intelligent call routing, two-way text messaging, robust reporting and analytics, and third-party or proprietary CRM integration, all of which allow businesses to deliver an outstanding customer experience. CoreNexa Contact Center can be deployed in association with the CoreNexa UCaaS platform, or as an over-the-top (OTT) service integrated with third-party unified communications infrastructures.
“It’s an honor to be named to the Channel Partners Circle of Excellence,” said Rihm. “CoreDial has always taken pride in our shared vision to support our Partners through competitive, highly reliable programs and services that translate into increased revenue, reduced churn, and great business success. I consider the Channel Partners Circle of Excellence to be a company-wide achievement, and I’m delighted to share this honor with our many team members and Partners that continue to contribute to CoreDial’s success.”
Looking ahead, CoreDial will continue to enhance its Contact Center offering by launching its CoreNexa Contact Center Certification Program. A comprehensive suite of training and technical support, the Contact Center certification program enables CoreDial’s network of 800+ MSPs, VARs, and solution providers to independently sell and deploy our CC & Interactive Voice Response (IVR) solution to their customer base of over 26,000 businesses and over 325,000 seats nationwide. By taking part in the certification program, our Partners will receive all the tools they need to sell, deliver, manage, and invoice the CoreNexa Contact Center solution as they do with our CoreNexa UCaaS solution.
To further understand how CoreNexa Contact Center drives success for our Partners and their customers, download this case study. You’ll learn how one CoreDial Partner, Anteris Solutions, internally deployed our Contact Center & IVR solution internally for their I.T. support department, reducing call abandonment rates from 10% to 0% in the process. By familiarizing themselves with our Contact Center & IVR solution, Anteris was also able to identify new sales opportunities, driving recurring revenue streams over time.