BLUE BELL, PA — (May 4, 2020) — CoreDial is excited to unveil new SMS and MMS messaging capabilities for our CoreNexa™ Unified Communications as a Service (UCaaS) platform. CoreNexa SMS gives users a secure, reliable, and convenient way to to engage with their customers via the rapidly-adopted and highly-preferred channel of text messaging. These new capabilities are embedded directly into the CoreNexa platform and business telephone numbers, giving businesses the ability to project a professional appearance, keep communications routed to the appropriate source, and protect users' personal information.
With CoreNexa SMS, users can send text messages, images, videos, or documents to both individuals and groups. Inbound messages can be accessed anywhere, anytime through CoreNexa UC, making it ideal for telecommuters and remote-based personnel.
Text messaging has been rapidly gaining momentum in recent years as a preferred method of business communications. According to noted market research group Vitiello Communications Group, nearly 70% of employees believe text is applicable for interoffice communication. Salesforce.com reports that 84% of businesses either use, or plan to use, texting in their sales and marketing efforts.
“Texting has become a preferred communication method for people of all ages, and many customers are more likely to communicate via text than making a call,” said Alan Rihm, chief executive officer at CoreDial. “By adding SMS and MMS capabilities to CoreNexa and a customer’s business telephone number, we’re giving our channel partners the ability to satisfy growing demand by end- customers for a reliable, secure, and easy-to-use business texting solution. We continue to focus on adding the features our channel partners need to the CoreNexa platform, and will continue to develop even more compelling solutions that will empower the channel to succeed.”