Managed services providers (MSPs) are witnessing an evolution toward “digital transformation.” Businesses and customers that once only used the most basic communications tools are now investing in hosted services and cloud-based infrastructures to add capabilities to help them compete and thrive in a new digital era. As this model continues to gain traction, it’s become the solution provider’s responsibility to make sure the “As-a-Service” paradigm is relevant and cost-effective for each customer by mastering and managing an endless array of technologies through disparate vendors. Through it all, the MSP must find a way to maintain profit margins while constantly infusing value to preserve and flourish client relationships.
2017 was a highly productive and successful year for CoreDial and our partner community. Through our blog, we are able to share our experiences, market trends and our partners expertise for the benefit of those interested.
As we direct our attention towards 2018, we wanted to first reflect on our those topics readers found most interesting in 2017 and provide you with a recap. These topics cover a range of items including marketing advice to technical tips to industry updates.
The following are our Top 5 articles of 2017.
In case you haven’t heard the news, Cisco, aka the juggernaut who identifies as having “built the Internet,” has acquired BroadSoft, a highly successful, independent UCaaS provider, for $1.9 Billion. This is huge.
The acquisition of BroadSoft by a company as large and influential as Cisco is an indicator, and a validation, of the opportunity within our industry and the value of cloud communications.