For any business with a goal of longevity and growth, the importance of customer experience cannot be overstated. A customer’s trust in a company is often decided from their first interaction. If that experience is frustrating or repetitive, a customer may choose to avoid working with that business in the future; conversely, a truly stellar customer experience builds loyalty and increases stickiness over time.Read more
After 27 years in the communications services industry, Jeff Reynolds, general manager of XComm Communications LLC, is intimately familiar with the pain points for big companies - particularly the challenges presented when they turn to solutions pulled together from multiple sources, or rely on multiple competing partners for a communications solution. That's why, after seeing how CoreNexaTM Contact Center could eliminate inefficiencies and offer a streamlined, effective solution for clients, Reynolds found the healthcare vertical could realize significant benefits from its use.