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Cloud Communications Success

Recent Posts by Jeff Stormer

Driving Contact Center Success with CRM Integration

Posted by Jeff Stormer on 6/6/19 11:00 AM

For any business with a goal of longevity and growth, the importance of customer experience cannot be overstated. A customer’s trust in a company is often decided from their first interaction. If that experience is frustrating or repetitive, a customer may choose to avoid working with that business in the future; conversely, a truly stellar customer experience builds loyalty and increases stickiness over time.

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How Partners Succeed with the Healthcare Vertical Using CoreNexa Contact Center

Posted by Jeff Stormer on 3/13/19 5:13 PM

After 27 years in the communications services industry, Jeff Reynolds, general manager of XComm Communications LLC, is intimately familiar with the pain points for big companies - particularly the challenges presented when they turn to solutions pulled together from multiple sources, or rely on multiple competing partners for a communications solution. That's why, after seeing how CoreNexaTM Contact Center could eliminate inefficiencies and offer a streamlined, effective solution for clients, Reynolds found the healthcare vertical could realize significant benefits from its use.

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