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Cloud Communications Success

Five Key Questions About the Benefits of Unified Communications

Posted by Jeff Stormer on 4/1/20 2:55 PM

Unified communications refers to enterprise-quality voice, collaboration, and conferencing technologies that can be delivered through a cost-effective and versatile cloud infrastructure — a crucial tool in keeping employees connected to the business, whether in the office or working remotely. Let’s take a look at some key questions that can help partners recognize the benefits of unified communications, and also educate businesses on how UCaaS solutions can spur remote productivity at all levels of an organization.

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Tags: unified communications, UCaaS

Moving Forward During Uncertain Times with Unified Communications

Posted by Jeff Stormer on 3/25/20 5:04 PM

As businesses are forced to change their everyday operations, due to new work-from-home policies, mandatory shutdowns, and much more, they are rightfully anxious about maintaining the health, well-being, and safety of colleagues, suppliers, and customers. They are also just as concerned about stabilizing their operations during a disruptive and uncertain time. Keeping up productivity, managing costs, and ensuring that customers are properly served are all issues that are front and center for owners, managers, and staff — even in the face of a pandemic.

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Tags: unified communications, UCaaS

SMS, Chat, and Social: The New Normal of Contact Center Solutions

Posted by Jeff Stormer on 3/18/20 3:06 PM

Contact Center solutions have been focused on voice for decades, with service-oriented companies maintaining staffs full of people devoted to fielding phone calls. Of course, those contact centers are still out there in abundance — but what’s changed is the customer, and their choices in how they communicate. In fact, the biggest changes in this scenario are the devices customers use to seek service, and the platform or app they’re most comfortable using.

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Tags: contact center

The ABCs of Selling Contact Center Solutions (Part 3: S to Z)

Posted by Jeff Stormer on 3/11/20 4:35 PM

For those who’ve been following our “ABC” list of cloud Contact Center benefits, terms and concepts (and if you want to catch up, here are part 1 and part 2), here’s the final entry. Before diving into our last group of definitions, take a look at a few facts about the wide-ranging opportunities in the U.S. market. According to studies by global research firm Statistica:

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Why Cloud Service Providers Need Effective Certification Programs

Posted by Jeff Stormer on 3/4/20 5:08 PM

In the telecom industry, we talk a lot about solutions. But cloud service providers need to know that solutions aren’t just about specs and features — choosing the right technology partner should also be about finding one who will work with you to develop the right go-to-market strategies, and offers you programs and opportunities designed to support your success. That’s where certification programs can play a significant role: providing you with the expertise and resources to build revenues through the sale of specific solutions.

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Tags: unified communications

Six Unified Communications Market Trends Coming Out Of MSP Expo

Posted by Jeff Stormer on 2/26/20 5:49 PM

ITEXPO, and the co-located MSP Expo, are two of the most exciting events in the Unified Communications industry. This year saw more than 3,000 managed service providers come together at the Broward County Convention Center in Fort Lauderdale, FL, for a three-day extravaganza spotlighting our industry’s most groundbreaking innovations, services, and trends. The event attracted some 200 technology providers who showed off their most cutting-edge solutions, and compelling presentations from more than 40 speakers.

Keynote topics included content from industry giants such as Cisco, Google, ConnectWise, AT&T, IBM, and Poly. A comprehensive range  technology tracks marked the show’s agenda, exploring areas like contact center, VoIP, cloud services, AI, IoT, cybersecurity, automation, and workplace transformation. Let’s look at some of the biggest talking points of the event, including the keynote on Elevating the Partner Experience by our own CRO, Ken Lienemann.

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Tags: unified communications

Contact Center 101 (Part 2): How Contact Center Solutions Enhance Customer Experiences

Posted by Jeff Stormer on 2/19/20 6:14 PM

As we continue our intro-level blog series on Contact Center solutions, we’d like to address one of the most frequently asked questions businesses ask when considering implementing CC & IVR technology: how can Contact Center solutions improve customer engagement? The simple answer is, many businesses don’t realize the impact that customer service can have on their business, and how superior customer experiences can increase their bottom line.

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Tags: contact center

Five Must-Have Unified Communications Tools for the Virtual Workspace

Posted by Jeff Stormer on 2/12/20 5:12 PM


Companies aren’t comprised solely of people working in a single location anymore — which makes it more important than ever to have an effective Unified Communications solution in place.

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The ABCs of Selling Contact Center Solutions (Part 2: J to R)

Posted by Jeff Stormer on 2/5/20 5:07 PM

We’re continuing our “ABC” multi-part list of Contact Center terms and concepts that will help illustrate the enormous opportunity awaiting savvy partners that choose this path. Before we do this, here’s an important stat: The global call center market (including contact centers, multimedia access centers, and customer interaction centers) is predicted to reach $48 billion by 2024,” as reported by Fortune Business Insigers. This validates the tremendous business potential of cloud-based contact center services.

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How Our Upcoming ConnectWise Integration Streamlines Your Cloud Communications Business

Posted by Jeff Stormer on 1/29/20 5:00 PM


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Tags: cloud communications

7 Big Things Happening in Unified Communications in 2020

Posted by Jeff Stormer on 1/22/20 5:17 PM


To kick off 2020, let’s take a look at some of the biggest stories developing in the Unified Communications sector. According to thought leaders and industry analysts, a number of
trends are expected to gain traction in the coming year:  

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Tags: cloud communications, unified communications

The Power of Presentation: How Contact Center Solutions Help SMBs Compete With The Enterprise

Posted by Jeff Stormer on 1/15/20 5:38 PM

Small businesses need to understand a basic fact about Contact Center solutions: They’re about much more than handling incoming calls. Adding Contact Center capabilities to a business doesn’t just facilitate communication or allow agents to answer phones. A powerful and cost-effective Contact Center allows businesses, no matter how small, to present themselves as sophisticated and adept organizations.

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Tags: contact center