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Cloud Communications Success

Contact Center 101 (Part 2): How Contact Center Solutions Enhance Customer Experiences

Posted by Jeff Stormer on 2/19/20 6:14 PM

As we continue our intro-level blog series on Contact Center solutions, we’d like to address one of the most frequently asked questions businesses ask when considering implementing CC & IVR technology: how can Contact Center solutions improve customer engagement? The simple answer is, many businesses don’t realize the impact that customer service can have on their business, and how superior customer experiences can increase their bottom line.

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Tags: contact center

Five Must-Have Unified Communications Tools for the Virtual Workspace

Posted by Jeff Stormer on 2/12/20 5:12 PM


Companies aren’t comprised solely of people working in a single location anymore — which makes it more important than ever to have an effective Unified Communications solution in place.

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The ABCs of Selling Contact Center Solutions (Part 2: J to R)

Posted by Jeff Stormer on 2/5/20 5:07 PM

We’re continuing our “ABC” multi-part list of Contact Center terms and concepts that will help illustrate the enormous opportunity awaiting savvy partners that choose this path. Before we do this, here’s an important stat: The global call center market (including contact centers, multimedia access centers, and customer interaction centers) is predicted to reach $48 billion by 2024,” as reported by Fortune Business Insigers. This validates the tremendous business potential of cloud-based contact center services.

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How Our Upcoming ConnectWise Integration Streamlines Your Cloud Communications Business

Posted by Jeff Stormer on 1/29/20 5:00 PM


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Tags: cloud communications

7 Big Things Happening in Unified Communications in 2020

Posted by Jeff Stormer on 1/22/20 5:17 PM


To kick off 2020, let’s take a look at some of the biggest stories developing in the Unified Communications sector. According to thought leaders and industry analysts, a number of
trends are expected to gain traction in the coming year:  

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Tags: cloud communications, unified communications

The Power of Presentation: How Contact Center Solutions Help SMBs Compete With The Enterprise

Posted by Jeff Stormer on 1/15/20 5:38 PM

Small businesses need to understand a basic fact about Contact Center solutions: They’re about much more than handling incoming calls. Adding Contact Center capabilities to a business doesn’t just facilitate communication or allow agents to answer phones. A powerful and cost-effective Contact Center allows businesses, no matter how small, to present themselves as sophisticated and adept organizations.

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Tags: contact center

The ABCs of Selling Contact Center Solutions (Part 1: A to I)

Posted by Jeff Stormer on 1/8/20 5:01 PM

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Tags: cloud communications

Meeting the Market’s Cloud Communications Needs Through Partner Engagement

Posted by Jeff Stormer on 12/27/19 4:18 PM

 

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Tags: cloud communications

How Contact Center Solutions Help SMBs Avoid Customer Service Nightmares

Posted by Jeff Stormer on 12/13/19 3:03 PM


These days, a contact center solution isn’t just a “nice-to-have” for your customers —
it can be critical in keeping them from becoming wrapped up in a customer service nightmare.

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Tags: contact center

Contact Center 101: What is a Contact Center Solution?

Posted by Jeff Stormer on 12/4/19 4:32 PM

When companies start to think about differentiating through customer service, they inevitably arrive at one important question: “What is a Contact Center solution, and how is it different from the 'call centers' we’ve interacted with in the past?”

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Tags: contact center

What’s the Right Mobile Cloud Communications Solution for Your Customers?

Posted by Jeff Stormer on 11/1/19 4:25 PM

Research indicates that organizations are quickly transitioning to ‘mobile-centric’ environments to take advantage of new efficiencies brought forward by mobile cloud communications solutions.

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Tags: mobile communications

How Unified Communications Solutions Help SMBs Grow Without Expanding Costs

Posted by Jeff Stormer on 10/18/19 4:49 PM

Regardless of vertical, the ideal scenario for any SMB is the same: expand operations without expanding costs. This is where an effective Unified Communications solution can truly add value, empowering them to realize economies of scale without adding overhead.

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Tags: unified communications