News

Cloud communications provider’s innovative CoreNexa™ UCaaS platform, new product features, and proven business model earns industry recognition

Cloud communications provider’s innovative offerings and  channel-focused model earns recognition from TMC

BLUE BELL, PA —  (October 14, 2020) — CoreDial, LLC, a leading provider of cloud communications, video collaboration and contact center solutions, today announced that it’s received multiple awards from leading industry publications for two of its 2020 innovations, CoreNexa™ SMS and CoreNexa WFM (Workforce Management). These honors include the Unified Communications Product of the Year Award, Contact Center Technology Award, and Friend of the Channel award, all presented by Technology Marketing Corporation (TMC), one of the communications industry’s most respected publishers.

Proven video and meetings platform accelerates CoreDial’s strategy to deliver enterprise-class video solutions that meet rapidly evolving market needs

BLUE BELL, PA —  (September 16, 2020) — CoreDial, LLC, a leading provider of cloud communications, video collaboration and contact center solutions, today announced it has acquired the assets of eZuce, a privately held video collaboration and communications technology vendor based in Stoneham, Massachusetts, with engineering and development teams in Slovakia and Romania. Included in the assets acquired are the products Vibe, eZuce’s innovative cloud-based video collaboration platform; Uniteme, the company’s unified communications solution; and Reachme, the company’s contact center offering. Terms of the transaction were not disclosed.

Durable Business Model Results in Impressive Growth Across Key Business Metrics

BLUE BELL, PA — (September 9, 2020) — CoreDial, LLC, a leading provider of cloud communication, video collaboration, contact center, and IVR solutions to small and medium-sized enterprises, announced solid year-over-year performance in the first half of 2020 across key business metrics including new partner signings, new partner productivity, UCaaS, CCaaS and IVR seat sales, and other financial metrics.

BLUE BELL, PA — (July 8, 2020) — CoreDial is excited to share the latest addition to our proven UCaaS platform: CoreNexa™ WFM, a fully integrated Workforce Management module for CoreNexa Contact Center. This cloud-based offering allows contact center supervisors to handle all of their scheduling, forecasting, and adherence needs, all through an intuitive drag-and-drop interface.

BLUE BELL, PA — (May 4, 2020) — CoreDial is excited to unveil new SMS and MMS messaging capabilities for our CoreNexa™ Unified Communications as a Service (UCaaS)
platform. CoreNexa SMS gives users a secure, reliable, and convenient way to to engage with their customers via the rapidly-adopted and highly-preferred channel of text messaging. These new capabilities are embedded directly into the CoreNexa platform and business telephone numbers, giving businesses the ability to project a professional appearance, keep communications routed to the appropriate source, and protect users' personal information.

BLUE BELL, PA —  (April 16, 2020) — CoreDial is excited to welcome John Carr to the company as vice president of cloud services. John brings over 35 years of experience in the telecom, data networking, and cloud services sectors. In his new role, Carr will lead the teams responsible for managing and maintaining ongoing performance of our proven CoreNexa™ platform.

BLUE BELL, PA — (April 13th, 2020) — CoreDial is proud to announce that our Chief Executive Officer Alan Rihm has been appointed to the Cloud Communications Alliance’s (CCA) Board of Directors. In this capacity, he will focus on helping CCA President Joe Marion, Chairman Clark Peterson, and the other board members and advisors to uphold the CCA's vision and execution strategies to serve the needs of cloud communications providers across the globe.

BLUE BELL, PA — (March 2, 2020) — CoreDial is proud to announce that our Chief Revenue Officer Ken Lienemann has been named to CRN’s prestigious 2020 Channel Chiefs list. Produced by CRN, one of the most respected publications in the technology reseller industry, the list recognizes leaders who "drive the channel agenda and evangelize the importance of channel partnerships” through a combination of professional achievements, high standards and ethics, and dedication to the channel partner community.

BLUE BELL, PA — (February 11, 2020) — CoreDial is excited to participate in ITEXPO and its co-located event, MSP Expo, scheduled for February 12 - 14, 2020 at the Broward County Convention Center in Fort Lauderdale, Florida. Our Chief Revenue Officer, Ken Lienemann, will deliver a keynote presentation at MSP Expo, entitled "Elevate Partner Experience," and will participate in two panel sessions during the event. CoreDial will also display its award-winning Unified Communications and Contact Center solutions at booth #520 on the exhibit floor during the show.